Last updated: 06-27-2026

GENERAL TERMS OF CONTRACTING – PRODUCTS

1. Information prior to the contractual process

This website redomen.ca is owned by RED OMEN and registered office at 14 Amy Avenue, L6P 3L7, Brampton, ON, Canada.

These General Terms of Contracting regulate the distance sale relationship between RED OMEN and the user or customer, in accordance with the legal provisions applicable in the relevant jurisdiction, including, where applicable, consumer protection regulations, e-commerce regulations, data protection regulations, and any other laws governing online sales.

RED OMEN reserves the right to make any modifications it considers appropriate, without prior notice, to these General Terms. Such modifications may be made through its website by any means admissible in law and shall be binding during the time they are published on the website, until they are validly replaced by subsequent modifications.

Where appropriate, RED OMEN may apply specific contractual conditions in preference to these General Terms in certain cases, giving due notice thereof.

The website’s purpose is: ECOMMERCE.

The duration of the contract shall be linked to delivery of the product, without prejudice to the right of withdrawal and any applicable statutory rights.

As a user or customer, you expressly declare that you know, understand, and accept these General Terms of Contracting and the terms of use of the website. Furthermore, you declare that you are of legal age and have the legal capacity required to access this website and enter into contracts through it.

If you wish to purchase our products, you may do so through the corresponding section of our online store.

2. User registration and data processing

You may register as a user of the website in order to make purchases through the online store.

In accordance with applicable data protection legislation, RED OMEN informs you that the personal data collected during the registration process and any subsequent purchase will be incorporated into its data processing systems for the purpose of managing your registration, processing your purchases, and handling any actions derived therefrom.

Your data will be kept for the time strictly necessary to fulfil the above purposes, unless longer retention periods are required by law.

We inform you that the legal basis for processing your data is the performance of the contract between the parties and, where applicable, your consent.

In accordance with applicable data protection legislation, you may exercise your rights of access, rectification, restriction of processing, erasure, portability, and objection to the processing of your personal data, as well as withdraw your consent where applicable, by sending your request to:

Postal address: 14 Amy Avenue, L6P 3L7, Brampton, ON, Canada
Email: contact@redomen.ca

You also have the right to lodge a complaint with the competent supervisory authority.

3. User account and access credentials

During the purchase process, the user may be required to identify themselves with a username and password. These data will not be made public.

The user is responsible for keeping their credentials confidential and for using them responsibly. The user must not disclose them to third parties.

The user may update the information registered in their account at any time through their customer area. In this same section, the user may have access to their order history and other account-related information, subject to the functionalities made available on the website.

4. Purchase confirmation

Once the purchase process is completed, the customer will receive confirmation by email. The customer must provide a valid email address during the purchase process.

If you do not receive confirmation within 30 days after placing your order, you should contact RED OMEN at contact@redomen.ca.

The content of the website may be available in the following languages:

• English

When you receive the product at the delivery address provided, it may include an invoice, receipt, or copy of the order, as applicable.

5. Offers and validity

If a product is offered under special conditions or promotion, the offer price, validity period, and basic features will always be stated together with the product information.

According to these Terms and Conditions, RED OMEN reserves the right to cancel orders in cases of obvious pricing errors or manifest mistakes that do not reflect the actual offer of the products.

In compliance with applicable regulations, RED OMEN provides information on all items for sale, including their characteristics and prices. However, RED OMEN reserves the right to withdraw, replace, or modify products offered through the website by simply updating its content.

The products offered at any given time shall be governed by the General Terms in force at that moment. The company may also stop offering access to certain products at any time and without prior notice.

6. Basic product features

The products offered in the online store may include a photograph and the product’s main features.

The product image is for illustrative purposes only and may not be fully binding in relation to colour, appearance, packaging, or minor details, unless otherwise expressly stated.

The product features shown on the website will prevail for identification purposes.

7. Warranties

All products offered through the website are covered by the legal warranty applicable under consumer law and, where relevant, any additional commercial warranty offered by the manufacturer or supplier.

RED OMEN may offer after-sales service during the warranty period. Customers may contact customer service using the contact methods indicated on the website:

Email: contact@redomen.ca
Postal address: 14 Amy Avenue, L6P 3L7, Brampton, ON, Canada
Other contact channels: Instagram: red_omenleather

8. Prices

All products display their sale price in CAD and indicate whether applicable taxes are included.

If other taxes, duties, or charges apply depending on the customer’s location, this will be indicated during the purchase process where legally required.

RED OMEN reserves the right to change prices at any time, but the products will be billed based on the rates in force at the time the order is placed.

9. Delivery and shipping costs

RED OMEN ships to the following destinations:

• North America

Shipping costs are as follows:

• Shipping rates are calculated at checkout based on your location, package size, and selected shipping method.

Estimated delivery times, shipping restrictions, and any customs or import obligations, where applicable, should be clearly indicated during checkout or in the shipping policy.

10. Forms of payment

You may pay for your order using any of the payment methods made available during the purchase process, such as:

• Credit/debit card

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

All operations involving the transmission of personal or banking data must be carried out through a secure environment using industry-standard encryption technology such as SSL/TLS.

Where payment is processed through third-party payment platforms, card or banking data may be entered directly on those providers’ systems and will not be stored on RED OMEN’s servers, unless explicitly stated otherwise.

If applicable, you may include specific wording such as:

Payment by card

When paying by credit or debit card, the customer may be required to provide the card number, expiry date, cardholder name, and security code. These data are processed securely through the relevant payment gateway.

11. Product availability

Availability of the products offered by RED OMEN may vary depending on demand.

Although stock is updated regularly, a product ordered by the customer may exceptionally be unavailable at the time of purchase.

If a product cannot be supplied due to lack of availability, RED OMEN will inform the customer as soon as possible using the contact details provided.

Where applicable, RED OMEN may offer one of the following solutions:

• supply a product of similar or superior quality at the same price, subject to customer acceptance; or

• refund the amount paid for the unavailable product or cancelled order within the legally applicable period.

12. Returns and right of withdrawal

The customer may return or deliver the product to RED OMEN through the means indicated on the website, such as:

• https://www.redomen.ca/support/contact_us

• contact@redomen.ca

• 14 Amy Avenue, L6P3L7, Brampton, ON, Canada

Returns must be made within 30 calendar days from the date of delivery, depending on the policy or legal requirement that applies.

The return deadline shall be deemed met if the customer sends back the product before the expiry of that period.

Unless otherwise stated or legally required, the customer shall bear the direct cost of returning the goods.

Returned products must meet the conditions specified in the return policy, including, where applicable, being unused, in original packaging, and accompanied by proof of purchase.

13. Refunds

Refunds will be made using the same payment method used by the customer for the original transaction, unless otherwise agreed.

RED OMEN will process the refund within 30 calendar days from receipt of the returned product or from the moment the conditions for refund are met, subject to applicable law.

14. Faulty or damaged products

If the product is faulty, damaged, defective, or not in conformity for reasons not attributable to the customer, the customer may contact RED OMEN through any of the contact methods provided in these Terms.

In such cases, the customer shall be entitled, as applicable under the law, to repair, replacement, price reduction, or refund, without having to assume the return costs.

Returns due to faulty or defective products will not be considered an exercise of the ordinary right of withdrawal.

RED OMEN undertakes to assume the return costs where legally required and to process the appropriate solution in accordance with consumer law.

15. Complaints and customer service

If the customer wishes to file a complaint, they may do so using the following contact details:

Email: contact@redomen.ca
Postal address: 14 Amy Avenue, L6P3L7, Brampton, ON, Canada

16. Jurisdiction and misuse of the website

RED OMEN reserves the right to bring any civil or criminal actions it deems appropriate for improper use of the website or its content, or for breach of these Terms.

The relationship between the user and the provider shall be governed by the applicable regulations in force in CANADA.

In the event of any dispute, the parties may submit their disagreements to arbitration where permitted, or to the ordinary courts in accordance with the applicable rules on jurisdiction.

17. Applicable law and jurisdiction

This Legal Notice and these General Terms shall be governed by the laws of CANADA.

In the event of any dispute regarding the interpretation, validity, execution, or termination of these Terms, or any matter related to the products and services provided through the website, the parties shall submit to the courts and tribunals determined by the applicable legislation.

If required by law, disputes involving consumers may be submitted to the courts corresponding to the consumer’s place of residence.

If applicable, online dispute resolution information may be included here:

N/A

18. SMS marketing

By accepting SMS marketing at checkout, initiating a purchase, or subscribing through the website’s subscription tools, the user agrees to receive recurring text notifications, such as:

• order updates

• abandoned cart reminders

• promotional offers

• transactional messages

• review requests

Message frequency may vary. Consent to receive SMS communications is not a condition of purchase.

If the user wishes to stop receiving SMS messages, they may do so by following the unsubscribe instructions included in the messages or by contacting:

Email: contact@redomen.ca

We value your privacy and the information you consent to share in connection with our SMS marketing service. This information may be used to send notifications, offers, transactional messages, and reminders related to your interaction with the website.

Consent and opt-in data will not be shared with third parties except where necessary to operate the messaging program with service providers or technical partners.

If your website uses cookies or tracking technologies to determine when to send reminders, such as abandoned cart SMS messages, this should be disclosed here and in the Cookie Policy.

Example wording:

Our website may use cookies or similar technologies to keep track of items you add to your shopping cart, including when you abandon the checkout process. This information may be used to determine when to send cart reminder messages, where permitted by law and based on your consent where required.